Customer Service Training

When a client reaches out to an organization, it is the moment of truth. There is a high likelihood your client has attempted other methods to get their situation, issue, challenge resolved before calling you. The way your associate handles the interaction is critical.

Training Goal

In the Customer Service class you will learn how to use positive positioning even in the most challenging situations to get recommended, increase purchases and create a positive client experience.

PreRequisites

None – this class is useful for anyone working in a front-line customer interfacing position in service and sales.

Topics Covered

• What is positive positioning?
• Why is it important when interacting with your clientele, impact of negative language?
• Internal rules or processes, avoiding the trap
• Tone and Language
• Checking for understanding
• Even in the most challenging of situations, how to effectively engage with your clients

Our courses are designed specifically for companies and their employees.