When a client reaches out to an organization, it is the moment of truth. There is a high likelihood your client has attempted other methods to get their situation, issue, challenge resolved before calling you. The way your associate handles the interaction is critical.
In the Customer Service class you will learn how to use positive positioning even in the most challenging situations to get recommended, increase purchases and create a positive client experience.
None – this class is useful for anyone working in a front-line customer interfacing position in service and sales.
Our courses are designed specifically for companies and their employees.